Island Coffee
Quality Assurance Program

Island Coffee’s objective is to deliver a great cup of coffee to the customer every day. This Quality Assurance Program is designed to help the retailer achieve this goal. Great coffee starts with great beans. However, a lot more goes into this program than the highest quality coffees.

Coffee is the most profitable item in your store. A well-run coffee program increases your coffee sales and increases the foot traffic into the store.

Every detail is crucial to the success of your Island Coffee program. It is suggested that Island Coffee customers adhere to the following procedures in order to assure the best quality results for your customers.

1) Brew fresh coffee every 30 minutes and refresh AIRPOTS every 2 hours.
2) Use only Island Coffee products (Using other coffee will not assure the consistency that Island Coffee customers expect. This is vital to the success of this program.)
3) Check grinds in the filter (either too coarse or too fine will change the taste.)
4) Discard old coffee. DO NOT mix pots as this will change the taste.
5) NEVER grind coffee in advance and stack in filters (This lets the flavor escape immediately and really does not save that much time.)
6) Keep the coffee area clean and organized:

• No spills or trash on the counter
• Clean spray head area and warmers after the morning rush and again before closing.
• Wipe out bean hopper on the coffee grinder when it is empty.
• Rinse coffee pots, AIRPOTS and filter holder with HOT water, after each use and clean with pot cleaner every night.
• Wipe down the exterior of all the machines with a damp cloth whenever they are soiled.
• Remove and clean whipping chambers and attached pieces from cappuccino machine every night before closing.

We will have a representative inspect the equipment and accompanying point of purchase materials, 1 week after initial set-up and again on a regular basis. He will clean, fix or have replaced, any items that do not meet our high quality standards. If there is any service problems, please call our service line immediately. Do not try to fix the problems yourself. Our service number 631-962-2468 etx. 1570 and it is available 24 hours a day 7 days a week.

No one provides you with better service than HLA