Island Coffee
Quality Assurance Program
Island Coffee’s objective is to deliver a great cup
of coffee to the customer every day. This Quality Assurance
Program is designed to help the retailer achieve this goal.
Great coffee starts with great beans. However, a lot more
goes into this program than the highest quality coffees.
Coffee is the highest profit item in your store. A well run
coffee program increases your coffee sales. Every detail is
critical to the success of your Island Coffee program.
Island Coffee customers must agree to adhere to the following
procedures in order to assure the best quality results for
your customers.
1) Brew fresh coffee every 30 minutes and refresh AIRPOTS
every 2 hours
2) Use only Island Coffee products (Using other coffee will
not assure the consistency that Island Coffee customers expect.
This is vital to the success of this program)
3) Check grinds in the filter (either too course or too fine
will change the taste)
4) Discard old coffee. DO NOT mix pits as this will change
the taste
5) NEVER grind coffee in advance and stack in filters (This
lets the flavor escape immediately and really does not save
that much time)
6) Keep the coffee area clean and organized:
- No spills or trash on the counter
- Clean spray head area and warmers after the morning rush
and again before closing
- Wipe out bean hopper when it is empty
- Rinse coffee pots, AIRPORTS and filter holder with HOT water,
after each use and clean with pot cleaner every night
- Wipe down the exterior of all the machines with a damp cloth
whenever they are soiled
- Remove and clean whipping chambers and attached pieces from
cappuccino machine every night before closing
We will have a representative inspect the equipment and accompanying
point of purchase materials, 1 week after initial set-up and
again on a regular basis. He will clean, fix or have replaced,
any items that do not meet our high quality standards. If
there is any service problems, please call our service line
immediately. DO NOT try to fix the problem yourself as this
may cause additional problems that are worse than the current
ones. Our service number is 516-822-2109 ext. 570 and it is
available 24 hours a day 7 days a week.
Frequently Asked Questions
Special Programs
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